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Reach out to us via our Chat or Email us at uksupport@ehplabs.com

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EHP Labs UK

EHP Labs UK official help center. Find further information regarding our shipping & returns policies, privacy, exchanges, and more. 

EHP Labs UK - Help Center

We understand that sometimes you may need to make changes to your order.   

Our team works hard to ship your order as soon as possible, which means there is only a small time frame to make any adjustments or cancellations prior to shipping.  

If you haven't received your shipping confirmation yet, let us know how we can assist you, and our dedicated team will check if we can make any updates, changes or cancellations in time.  

In the event that your order is already en route, don't sweat it! We've got a solution for you.   

If you need to update the delivery address, simply reach out to the courier directly with your tracking number. They'll be able to assist you with redirecting the package to the right place.  

If you find that you need to swap a product or cancel your order, our amazing team will be more than happy to provide you with some options.   

Reach out to us HERE, or email us at uksupport@ehplabs.com, and we'd love to help!

Can I change my Order?

We've got you covered when it comes to hassle-free deliveries of your EHPlabs essentials. With our subscription service, you can set it - forget it, and we'll take care of the rest!

Setting up your subscription is easy. 
On the product page of your favorite EHPlabs products, click on the "Subscription" option, then under "Delivery" you can select your preferred delivery schedule whether it's 1 or 2 months. 

In your customer portal, you can easily manage your subscription and make changes to your delivery date, frequency, product selection, payment method, and even update your shipping details.

If you ever decide to stop, you're free to cancel at any time. Just log in to your customer portal and cancel or get in touch with us.

Our team is always here to assist you with anything related to your subscription. Reach out if you need!

What is a Subscription Service?

We've got all the details to make your experience smooth and hassle-free. Here's the scoop for shipping to the UK:

Shipping within the UK: Standard Shipping is FREE for orders over £100. For orders below £100, the delivery fee starts from £6.95.

Shipping to Jersey: Jersey is not technically part of the UK, so different shipping rules apply. Accurate shipping rates for Jersey will be applied at checkout.

Shipping to Europe: Standard shipping to select European countries starts from £9.95 (Austria, Belgium, Czech Republic, etc.) and £19.95 for others (Bulgaria, Croatia, Denmark, etc.).

Import Duties and Customs Fees: Please note import duties and customs fees may apply and are NOT included in shipping costs. These are billed separately by the recipient country's government. It's your responsibility to pay any applicable duties and fees. Failure to do so may result in your order being returned to us.

Dispatch Times: Orders are scheduled to be dispatched within 2 business days (Mon-Fri) with possible delays due to external factors.

Pre-Orders: If you've placed a pre-order, we’ll dispatch your order on the specified date. If your order contains a mix of pre-order and in-stock items, we recommend placing separate orders for a smoother experience.

If you have any further questions you can click HERE or feel free to reach out!

What is your Shipping Policy?

At EHPlabs, we love showing our appreciation to our amazing community, and that's why we've created our Loyalty Rewards program. Here's how it works:

Sign Up: Joining is super easy. All you need to do is create an account on our website, and you'll automatically be enrolled.

Earn Points: You earn points for every pound you spend with us. The more you shop, the more points you earn!

Redeem Rewards: Once you've accumulated enough points, you can redeem them for exciting rewards, discounts, and even exclusive products. It's like getting extra goodies with every purchase!

Level Up: As you continue to shop with us, you'll level up in our program, unlocking even more fantastic perks and benefits along the way.

Our Loyalty Rewards program is our way of saying thanks for being part of the EHPlabs family!

To join the EHP Dream Team click HERE.

Happy shopping!

How do I get Rewards?

We're working on getting your order to you as soon as possible and will be in touch with more information shortly. 

Order within the UK are scheduled to be dispatched within 2 business days (Mon-Fri) with possible delays due to external factors.

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